Frequently Asked Questions
Everything you need to know about shopping at Sanctuary Clothing
What is the return policy for Sanctuary Clothing?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installments.
How do I find my correct size?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed fit.